The Mediating Role of Job Satisfaction in the Relationship Between Employee Demographics and Employee Performance at Bengkel Soe-Hatt Auto Service Malang
Keywords:
employee demographics, job satisfaction, employee performance, mediation, automotive workshopAbstract
Introduction/Main Objectives: The automotive service sector requires focused human resource management, as coordinated teamwork is essential for improving employee performance. This study examines how demographic differences among employees influence job satisfaction and how these differences ultimately affect performance in an automotive workshop setting. The topic is relevant because service industries rely heavily on the quality of their workforce, and variations in individual characteristics often lead to differences in work behavior and service quality.
Background Problems: Employee performance declines in several organizations have been linked to increasing job demands that require workers to meet specific qualifications. Demographic factors such as age, gender, education, and tenure often pose challenges because each factor carries distinct implications for performance. Tenure is one of the key considerations, as longer work experience generally contributes to higher skill maturity and improved work quality.
Novelty: The novelty of this study lies in integrating demographic variables, job satisfaction, and employee performance within an automotive workshop context an area that remains understudied despite its unique operational characteristics compared to other service sectors.
Research Methods: This study employs a quantitative approach with an explanatory survey design that includes all 42 employees through a saturated sampling method. The data were collected using structured questionnaires and analyzed using the PLS-SEM technique with SmartPLS version 3.2.9 to evaluate both the direct and indirect relationships among the variables.
Finding/Results: The findings reveal that demographic characteristics exert a notable influence on job satisfaction, and job satisfaction directly enhances employee performance. Moreover, job satisfaction functions as a partial mediator, helping to bridge the relationship between demographic factors and performance outcomes.
Conclusion: The study concludes that human resource management in automotive workshops should consider demographic diversity and enhance job satisfaction through supportive working conditions, fair recognition, and opportunities for career development to optimize employee performance.
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