The Mediating Role of Teamwork in the Influence of Interpersonal Communication and Work Motivation on Employee Performance among Wedding Vendor Teams in Malang
Keywords:
interpersonal communication, work motivation, teamwork, employee performance, creative service industryAbstract
Introduction/Main Objectives: This study explores how interpersonal communication and work motivation shape employee performance when teamwork functions as a mediating factor. The topic is relevant because project based creative industries, such as wedding services, rely heavily on fast coordination and smooth role alignment across team members.
Background Problems: The research addresses issues frequently encountered in wedding vendor teams misaligned perceptions, inconsistent motivation, and ineffective coordination leading to the core question of whether communication and motivation can enhance performance through the presence of strong teamwork.
Novelty: The contribution of this study lies in its integrated examination of interpersonal communication, work motivation, and teamwork within a single structural model focused on the wedding vendor sector. This context has received limited academic attention, especially regarding how collaborative interactions affect employee performance in creative service environments.
Research Methods: An explanatory quantitative design was applied using Partial Least Squares–Structural Equation Modeling (PLS-SEM) through SmartPLS 3.2.9. Data were collected from 61 respondents representing seven categories of wedding vendors, including make-up artists, wedding organizers, photographers, decorators, sound system providers, tent services, and catering providers.
Finding/Results: The results indicate that interpersonal communication and work motivation both strengthen teamwork, yet neither variable directly influences employee performance. Performance improvements emerge only when these factors operate through cohesive team interactions. Mediation testing confirms that teamwork acts as a crucial intermediary, with full mediation found for the effect of interpersonal communication and partial mediation for work motivation.
Conclusion: The study concludes that fostering open communication, building collective motivation, and improving role coordination are essential for developing effective teamwork that ultimately enhances performance. These insights highlight the importance of collaborative dynamics in creative industries that demand rapid adaptation and intensive cooperation
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