Employee Performance in a Futures Brokerage Firm: The Impact of Work Experience and Work Discipline on Employee Performance at PT Victory International Futures, Malang
Keywords:
Employee Performance, Work Experience, Work Discipline, Futures Brokerage, BAPPEBTI, Human Capital, Financial Services, IndonesiaAbstract
Introduction/Main Objectives: This study examines how work experience and work discipline independently shape employee performance at PT Victory International Futures, Malang Branch, a BAPPEBTI-licensed futures brokerage firm in Indonesia.
Background Problems: In Indonesia's financial services sector, futures brokerage firms face increasing pressure to maintain service excellence and regulatory compliance. While employee performance is critical for client retention and organizational resilience, the specific contributions of work experience and work discipline remain underexplored in this context.
Novelty: This research contributes to the literature by isolating work experience and work discipline as primary determinants within a focused model, specifically examining their influence in a futures brokerage setting that emphasizes both client education and real-time trading support.
Research Methods: A quantitative cross-sectional survey design was employed with a census sampling technique of 50 valid respondents from the Malang Branch. Data were collected using questionnaire measured on a 5-point Likert scale. Data analysis was conducted using IBM SPSS Statistics 27, including validity and reliability testing, classical assumption tests, and multiple linear regression.
Finding/Results: Both Work Experience (β = 0.477, p = 0.003) and Work Discipline (β = 0.465, p = 0.003) significantly and positively influenced Employee Performance. The model explains 85.6% of the variance in employee performance (R² = 0.856), indicating strong predictive power. The near-equal effect sizes suggest that both factors are equally vital determinants of performance in this high-stakes financial environment.
Conclusion: This study empirically confirms that both work experience and work discipline are critical determinants of employee performance in futures brokerage firms. In the high-compliance, client-facing environment of a BAPPEBTI-regulated firm, performance is driven by foundational human capital attributes: accumulated job-related knowledge and consistent behavioral adherence to organizational norms.
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