Tono, Adji Mei Djiang. “The Digital Trust Paradox: A Netnographic Analysis of Gen Z Consumer Interactions With AI Chatbots on E-Commerce Platforms”. Proceeding Economy of Asia International Conference, vol. 2025, no. 1, Feb. 2026, pp. 1326-32, https://conference.asia.ac.id/index.php/ecosia/article/view/315.