MARINI WIJAYA; KARNAWATI, Tin Agustina; HANDOKO, Yunus. SERVICE QUALITY AND INSTITUTIONAL IMAGE ON WORD OF MOUTH WITH CUSTOMER SATISFACTION AS INTERVENING VARIABLE . Proceeding Economy of Asia International Conference, [S. l.], v. 2022, p. 136–156, 2022. Disponível em: https://conference.asia.ac.id/index.php/ecosia/article/view/16. Acesso em: 16 dec. 2025.