DO REVISIT MATTERS? A REVIEW ON TOURISM DESTINATION PERSPECTIVE AND TOURIST SATISFACTION
Keywords:
Revisit, Revisit intention, Tourist Satisfaction
Abstract
The purpose of this paper is to explain the importance of travellers revisit to tourism destination especially by reviewing more than 50 leading tourism and hospitality journals and conferences. The literature review focusing on the three main areas of repeat travelers, revisit intention and tourist satisfaction. However, empirical studies on tourists’ intention to revisit have emerged as a significant problem in the strategic marketing of destination over the past few decades. Destination management organizations have long recognized of the urgency to create holiday experience that keep tourists to revisit and recommend to others. Different satisfaction conceptualization studies have been made based on existing theoretical and empirical research in the fields of marketing and tourism to seek the primary determinant of revisit intention. In contrast, findings in many studies show it as a continuous issue. This conceptual paper attempts at evaluating recent empirical studies on satisfaction and revisit intention.
References
Ahmad Puad, M. S., Badarneh, M. B., & Jusoh, J. (2011). Satisfaction and Novelty Seeking in Tourists’ Behavioural Intentions to Revisit. Proceedings of Regional Conference on Tourism Research, 287–294.
Ahmad Puad, M. S., Marzuki, A., Yousefi, M., & Abukhalifeh, N. (2012). Factors Influencing Visitors’ Revisit Behavioral Intentions: A Case Study of Sabah , Malaysia. International Journal of Marketing Studies, 4(4), 39–50. https://doi.org/10.5539/ijms.v4n4p39
Ahmad Puad, M. S., Seyedeh, F. M. S., Azizan, M., & Jamil, J. (2011). A Critical Analysis of Tourist Satisfaction and Destination Loyalty. Jounal of Global Management, 2(2), 178–186.
Ajzen, I. (1991). The Theory of Planned Behavior. Organizational Behavior & Human Decision Processes, 50, 179–207.
Ajzen, I. (2006). Behavioral Interventions Based on the Theory of Planned Behavior.
Alegre, J., & Cladera, M. (2013). Analysing the Effect of Satisfaction and Previous Visits on Tourist Intentions to Return. European Journal of Marketing, 43(5), 670–685.
Arasl, H., & Baradarani, S. (2014). European Tourist Perspective on Destination Satisfaction in Jordan’s Industries. Procedia - Social and Behavioral Sciences, 109, 1416–1425. https://doi.org/10.1016/j.sbspro.2013.12.645
Assaker, G., & Hallak, R. (2012). European Travelers’ Return Likelihood and Satisfaction with Mediterranean Sun-and-Sand Destinations: A Chi-Square Automatic Identification Detector-based Segmentation Approach. Journal of Vacation Marketing, 18(2), 105–120. https://doi.org/10.1177/1356766711435977
Bosque, I. R., & Martin, H. S. (2008). Touurist Satisfaction A Cognitive-Affective Model. Annals of Tourism Research, 35(2), 551–573. https://doi.org/10.1016/j.annals.2008.02.006
Campo-Martinez, S., Garau-vadell, J. B., & Martı, P. (2010). Factors Influencing Repeat Visits to a Destination : The Influence of Group Composition. Tourism Management, 31, 862–870. https://doi.org/10.1016/j.tourman.2009.08.013
Cernat, L., & Gourdon, J. (2012). Paths to Success: Benchmarking Cross-country Sustainable Tourism. Tourism Management, 33(5), 1044–1056. https://doi.org/10.1016/j.tourman.2011.12.007
Chang, L. L. (2013). Influencing Factors on Creative Tourists’ Revisiting Intentions: The Roles of Motivation, Experience and Perceived Value (Issue May).
Chen, C. F., & Chen, F. S. (2010). Experience Quality, Perceived Value, Satisfaction and Behavioral Intentions for Heritage Tourists. Tourism Management, 31(1), 29–35. https://doi.org/10.1016/j.tourman.2009.02.008
Chen, J. S., & Gursoy, D. (2012). An Investigation of Tourists’ Destination Loyalty and Preferences. International Journal of Contemporary Hospitality Management, 13(2), 79–85.
Conner, M., & Armitage, C. J. (1998). Extending the Theory of Planned Behavior: A Review and Avenues for Further Research. Journal of Applied Social Psychology, 28(15), 1429–1464. https://doi.org/10.1111/j.1559-1816.1998.tb01685.x
Darnell, A. C., & Johnson, P. S. (2001). Repeat visits to attractions : a preliminary economic analysis. Tourism Management, 22, 23–26.
Dmitrović, T., Knežević Cvelbar, L., Kolar, T., Makovec Brenčič, M., Ograjenšek, I., & Žabkar, V. (2009). Conceptualizing tourist satisfaction at the destination level. International Journal of Culture, Tourism and Hospitality Research, 3(2), 116–126. https://doi.org/10.1108/17506180910962122
Dolnicar, S., Coltman, T., & Sharma, R. (2013). Do Satisfied Tourists Really Intend to Come Back? Three Concerns with Empirical Studies of the Link between Satisfaction and Behavioral Intention. Journal of Travel Research, 54(2), 152–178. https://doi.org/10.1177/0047287513513167
Fakeye, P. C., & Crompton, J. R. (1991). Image Differences Between Prospective, First- time, and Repeat visitors to the Lower Rio Grande Valley. Journal of Traveler Research, 30(2), 10–15.
Feldman, J. M., & Lynch, J. G. (1988). Self-Generated Validity and Other Effects of Measurement on Belief , Attitude , Intention , and Behavior. 73(3), 421–435.
Flambard-Ruaud, S. (2005). Relationship Marketing in Emerging Economies: Some Lessons for the Future. Vikalpa, 30(3), 53–63.
Gitelson, R. ., & Crompton, J. . (1984). Insights into the Repeat Vacation Phenomenon. Annals of Tourism Research, 11, 199–217.
Guat, C. L. (2010). Factors Influencing the Intentions of Singaporean Tourists to Revisit Malaysia.
Gursoy, D., Chen, J. S., & Chi, C. G. (2014). Theoretical Examination of Destination Loyalty Formation. International Journal of Contemporary Hospitality Management, 26(5), 809–827.
Hong, S. K., Lee, S. W., Lee, S., & Jang, H. (2009). Selecting Revisited Destinations. Annals of Tourism Research, 36(2), 268–294. https://doi.org/10.1016/j.annals.2009.01.001
Hosany, S., & Witham, M. (2009). Dimensions of Cruisers ’ Experiences , Satisfaction and Intention to Recommend (Issue May).
Huang, S. S. (2007). The Effects of Motivation, Past Experience, Perceived Constraint and Attitude on Tourist Revisit Intention.
Huang, Y. C. (2009). Examining the Atecedents Of Behavioral Intentions in a Tourism Context (Issue May).
Jang, S., & Feng, R. (2007). Temporal Destination Revisit Intention: The Effects of Novelty Seeking and Satisfaction. Tourism Management, 28(2), 580–590. https://doi.org/10.1016/j.tourman.2006.04.024
Jayaraman, K., Lin, S. K., Guat, C. L., & Ong, W. L. (2010). Does Malaysian Tourism Attract Singaporeans to Revisit Malaysia? Journal of Business and Policy Research, 5(2), 159–179.
Karim, M. S. A., & Chua, B. L. (2009). Malaysia as a Culinary Tourism Destination: International Tourist’ Perspective. Journal of Tourism, Hospitality & Culinary Arts, 63–78.
Kim, M. J., Jung, T., Kim, W. G., & Fountoulaki, P. (2015). Factors Affecting British Revisit Intention to Crete, Greece: High vs. Low Spending Tourists. Tourism Geographies, 1–27. https://doi.org/10.1080/14616688.2015.1062908
Kim, S. H. (2010). Antecedents of Destination Loyalty.
Kozak, M. (2001). Repeaters’ Behavior at Two Distinct Destinations. Annals of Tourism Research, 28(3), 784–807.
Lee, T. H. (2007). An Ecotourism Behavioural Model of National Forest Recreation Areas in Taiwan. International Forestry Review, 9(3), 771–785. https://doi.org/10.1505/ifor.9.3.771
Lee, Tsung Hung. (2009). A Structural Model to Examine How Destination Image, Attitude, and Motivation Affect the Future Behavior of Tourists. Leisure Sciences, 31(3), 215–236. https://doi.org/10.1080/01490400902837787
Li, M., Cai, L. a., Lehto, X. Y., & Huang, J. (Zhuowei). (2010). A Missing Link in Understanding Revisit Intention—The Role of Motivation and Image. Journal of Travel & Tourism Marketing, 27(4), 335–348. https://doi.org/10.1080/10548408.2010.481559
Lin, C. H. (2012). Effects of Cuisine Experience, Psychological Well-Being, and Self-Health Perception on the Revisit Intention of Hot Springs Tourists. Journal of Hospitality & Tourism Research, 38(2), 243–265. https://doi.org/10.1177/1096348012451460
Lin, Chung Hsien. (2013). Determinants of Revisit Intention to a Hot Springs Destination: Evidence from Taiwan. Asia Pacific Journal of Tourism Research, 18(3), 183–204. https://doi.org/10.1080/10941665.2011.640698
Ling, L. Q., Muhd Shahrim, A. K., & Mohhidin, O. (2010). Relationships Between Malaysian Food Image, Tourist Satisfaction and Behavioural Intention. World Applided Science Journal, 10, 164–171.
Mahadzirah, M., Ahmad Rusdi, A., & Safiek, M. (2012). Tourists’ Evaluations of Destination Image and Future Behavioural Intention: The Case of Malaysia. Journal of Management and Sustainability, 2(1), 181–189. https://doi.org/10.5539/jms.v2n1p181
Mohamad, M., Abdullah, A. R., Ali, A. M., & Yacob, R. (2013). Modelling the Relationships of Service Recovery Satisfaction, Destination Image and Post-Trip Behaviour Intention. International Business Research, 6(8), 113–120. https://doi.org/10.5539/ibr.v6n8p113
Mohammad, B. A. M. A. H. (2014). Examining Tourist ’ s Satisfaction , Loyalty and Intention to Revisit. Research Academy of Social Sciences, 2(6), 260–273.
Munir, S., Khatijah, O., & Azizul Yadi, Y. (2013). Tourist Satisfaction in Malaysia. International Journal of Business and Social Science, 4(5), 221–226.
Neal, J. D., Sirgy, M. J., & Uysal, M. (1999). The Role of Satisfaction with Leisure Travel/ Tourism Services and Experience in Satisfaction with Leisure Life and Overall Life. Jounal of Business Research, 44, 153–163.
Oliver, R. L. (1997). Satisfaction: A behavioral Perspective on the Consumer. McGraw-Hill.
Oppermann, M. (1999). Predicting Destination Choice: A Discussion of Destination Loyalty. Journal of Vacation Marketing, 5(1), 51–65.
Osti, L., Disegna, M., & Brida, J. G. (2012). Repeat Visits and Intentions to Revisit a Sporting Event and its Nearby Destinations. Journal of Vacation Marketing, 18(1), 31–42. https://doi.org/10.1177/1356766711428803
Phillips, W. J., Wolfe, K., Hodur, N., & Leistritz, F. L. (2013). Tourist Word of Mouth and Revisit Intentions to Rural Tourism Destinations: A Case of North Dakota,USA. International Journal of Tourism Research, 15, 93–104. https://doi.org/10.1002/jtr
Rahman, M. K. (2014). Motivating factors of Islamic Tourist’s Destination Loyalty : An Empirical Investigation in Malaysia. Journal of Tourism and Hospitality Management, 2(1), 63–77.
Reichheld, F. F., & Sasser, W. E. (1990). Zero, Defection: Quality Comes to Service. Harward Business Review, 68(1), 105–111.
Rittichainuwat, B. N., Qu, H., & Leong, J. K. (2003). The Colective Impacts of a Bundle of Travel Determinants. Journal of Hospitality & Tourism Research, 27(2), 217–236. https://doi.org/10.1177/1096348003251433
Rust, R. T., & Oliver, R. W. (1994). Notes and Comments : The Death of Advertising. Journal of Advertisng, 23(4), 71–77.
Şafakli, O. V., & Kutlay, K. (2016). Potential Multiplier Effect of Tourism Sector in Northern Cyprus. International Journal of Academic Research in Accounting, Finance and Management Sciences, 6(4), 44–51. https://doi.org/10.6007/IJARAFMS/v6-i4/2293
Shen, S. (2014). Intention to Revisit Traditional Folk Events : A Case Study of Qinhuai Lantern Festival , China. International Journal of Tourism Research, 16, 513–520. https://doi.org/10.1002/jtr
Stylos, N., Vassiliadis, C. a., Bellou, V., & Andronikidis, A. (2016). Destination Images, Holistic Images and Personal Normative Beliefs: Predictors of Intention to Revisit a Destination. Tourism Management, 53, 40–60. https://doi.org/10.1016/j.tourman.2015.09.006
Um, S., Chon, K., & Ro, Y. (2006). Antecedents of revisit intention. Annals of Tourism Research, 33(4), 1141–1158. https://doi.org/10.1016/j.annals.2006.06.003
Velazquez, B. M., Saura, I. G., & Molina, M. E. R. (2011). Conceptualizing and Measuring Loyalty: Towards a Conceptual Model of Tourist Loyalty Antecedents. Journal of Vacation Marketing, 17(1), 65–81. https://doi.org/10.1177/1356766710391450
Wang, B., Yang, Z., Han, F., & Shi, H. (2017). Car tourism in Xinjiang: The mediation effect of perceived value and tourist satisfaction on the relationship between destination image and loyalty. Sustainability (Switzerland), 9(1). https://doi.org/10.3390/su9010022
White, C. J. (2014). Ideal Standards and Attitude Formation : A Tourism Destination Perspective. International Journal of Tourism Research, 16, 441–449. https://doi.org/10.1002/jtr
Wong, I. A., King, Y., & Wan, P. (2015). A Systematic Approach to Scale Development in Tourist Shopping Satisfaction: Linking Destination Attributes and Shopping Experience. https://doi.org/10.1177/0047287512457263
Yoon, Y., & Uysal, M. (2005). An Examination of the Effects of Motivation and Satisfaction on Destination Loyalty: A Structural Model. Tourism Management, 26(1), 45–56. https://doi.org/10.1016/j.tourman.2003.08.016
Yuksel, A. (2000). Managing Customer Satisfaction and Retention : A Case of Tourist Destinations, Turkey. 7(2), 153–168.
Zaei, M. E., & Zaei, M. E. (2013). The Impacts of Tourism Industry on Host. European Journal of Tourism Hospitality and Research, 1(2), 12–21.
Ahmad Puad, M. S., Marzuki, A., Yousefi, M., & Abukhalifeh, N. (2012). Factors Influencing Visitors’ Revisit Behavioral Intentions: A Case Study of Sabah , Malaysia. International Journal of Marketing Studies, 4(4), 39–50. https://doi.org/10.5539/ijms.v4n4p39
Ahmad Puad, M. S., Seyedeh, F. M. S., Azizan, M., & Jamil, J. (2011). A Critical Analysis of Tourist Satisfaction and Destination Loyalty. Jounal of Global Management, 2(2), 178–186.
Ajzen, I. (1991). The Theory of Planned Behavior. Organizational Behavior & Human Decision Processes, 50, 179–207.
Ajzen, I. (2006). Behavioral Interventions Based on the Theory of Planned Behavior.
Alegre, J., & Cladera, M. (2013). Analysing the Effect of Satisfaction and Previous Visits on Tourist Intentions to Return. European Journal of Marketing, 43(5), 670–685.
Arasl, H., & Baradarani, S. (2014). European Tourist Perspective on Destination Satisfaction in Jordan’s Industries. Procedia - Social and Behavioral Sciences, 109, 1416–1425. https://doi.org/10.1016/j.sbspro.2013.12.645
Assaker, G., & Hallak, R. (2012). European Travelers’ Return Likelihood and Satisfaction with Mediterranean Sun-and-Sand Destinations: A Chi-Square Automatic Identification Detector-based Segmentation Approach. Journal of Vacation Marketing, 18(2), 105–120. https://doi.org/10.1177/1356766711435977
Bosque, I. R., & Martin, H. S. (2008). Touurist Satisfaction A Cognitive-Affective Model. Annals of Tourism Research, 35(2), 551–573. https://doi.org/10.1016/j.annals.2008.02.006
Campo-Martinez, S., Garau-vadell, J. B., & Martı, P. (2010). Factors Influencing Repeat Visits to a Destination : The Influence of Group Composition. Tourism Management, 31, 862–870. https://doi.org/10.1016/j.tourman.2009.08.013
Cernat, L., & Gourdon, J. (2012). Paths to Success: Benchmarking Cross-country Sustainable Tourism. Tourism Management, 33(5), 1044–1056. https://doi.org/10.1016/j.tourman.2011.12.007
Chang, L. L. (2013). Influencing Factors on Creative Tourists’ Revisiting Intentions: The Roles of Motivation, Experience and Perceived Value (Issue May).
Chen, C. F., & Chen, F. S. (2010). Experience Quality, Perceived Value, Satisfaction and Behavioral Intentions for Heritage Tourists. Tourism Management, 31(1), 29–35. https://doi.org/10.1016/j.tourman.2009.02.008
Chen, J. S., & Gursoy, D. (2012). An Investigation of Tourists’ Destination Loyalty and Preferences. International Journal of Contemporary Hospitality Management, 13(2), 79–85.
Conner, M., & Armitage, C. J. (1998). Extending the Theory of Planned Behavior: A Review and Avenues for Further Research. Journal of Applied Social Psychology, 28(15), 1429–1464. https://doi.org/10.1111/j.1559-1816.1998.tb01685.x
Darnell, A. C., & Johnson, P. S. (2001). Repeat visits to attractions : a preliminary economic analysis. Tourism Management, 22, 23–26.
Dmitrović, T., Knežević Cvelbar, L., Kolar, T., Makovec Brenčič, M., Ograjenšek, I., & Žabkar, V. (2009). Conceptualizing tourist satisfaction at the destination level. International Journal of Culture, Tourism and Hospitality Research, 3(2), 116–126. https://doi.org/10.1108/17506180910962122
Dolnicar, S., Coltman, T., & Sharma, R. (2013). Do Satisfied Tourists Really Intend to Come Back? Three Concerns with Empirical Studies of the Link between Satisfaction and Behavioral Intention. Journal of Travel Research, 54(2), 152–178. https://doi.org/10.1177/0047287513513167
Fakeye, P. C., & Crompton, J. R. (1991). Image Differences Between Prospective, First- time, and Repeat visitors to the Lower Rio Grande Valley. Journal of Traveler Research, 30(2), 10–15.
Feldman, J. M., & Lynch, J. G. (1988). Self-Generated Validity and Other Effects of Measurement on Belief , Attitude , Intention , and Behavior. 73(3), 421–435.
Flambard-Ruaud, S. (2005). Relationship Marketing in Emerging Economies: Some Lessons for the Future. Vikalpa, 30(3), 53–63.
Gitelson, R. ., & Crompton, J. . (1984). Insights into the Repeat Vacation Phenomenon. Annals of Tourism Research, 11, 199–217.
Guat, C. L. (2010). Factors Influencing the Intentions of Singaporean Tourists to Revisit Malaysia.
Gursoy, D., Chen, J. S., & Chi, C. G. (2014). Theoretical Examination of Destination Loyalty Formation. International Journal of Contemporary Hospitality Management, 26(5), 809–827.
Hong, S. K., Lee, S. W., Lee, S., & Jang, H. (2009). Selecting Revisited Destinations. Annals of Tourism Research, 36(2), 268–294. https://doi.org/10.1016/j.annals.2009.01.001
Hosany, S., & Witham, M. (2009). Dimensions of Cruisers ’ Experiences , Satisfaction and Intention to Recommend (Issue May).
Huang, S. S. (2007). The Effects of Motivation, Past Experience, Perceived Constraint and Attitude on Tourist Revisit Intention.
Huang, Y. C. (2009). Examining the Atecedents Of Behavioral Intentions in a Tourism Context (Issue May).
Jang, S., & Feng, R. (2007). Temporal Destination Revisit Intention: The Effects of Novelty Seeking and Satisfaction. Tourism Management, 28(2), 580–590. https://doi.org/10.1016/j.tourman.2006.04.024
Jayaraman, K., Lin, S. K., Guat, C. L., & Ong, W. L. (2010). Does Malaysian Tourism Attract Singaporeans to Revisit Malaysia? Journal of Business and Policy Research, 5(2), 159–179.
Karim, M. S. A., & Chua, B. L. (2009). Malaysia as a Culinary Tourism Destination: International Tourist’ Perspective. Journal of Tourism, Hospitality & Culinary Arts, 63–78.
Kim, M. J., Jung, T., Kim, W. G., & Fountoulaki, P. (2015). Factors Affecting British Revisit Intention to Crete, Greece: High vs. Low Spending Tourists. Tourism Geographies, 1–27. https://doi.org/10.1080/14616688.2015.1062908
Kim, S. H. (2010). Antecedents of Destination Loyalty.
Kozak, M. (2001). Repeaters’ Behavior at Two Distinct Destinations. Annals of Tourism Research, 28(3), 784–807.
Lee, T. H. (2007). An Ecotourism Behavioural Model of National Forest Recreation Areas in Taiwan. International Forestry Review, 9(3), 771–785. https://doi.org/10.1505/ifor.9.3.771
Lee, Tsung Hung. (2009). A Structural Model to Examine How Destination Image, Attitude, and Motivation Affect the Future Behavior of Tourists. Leisure Sciences, 31(3), 215–236. https://doi.org/10.1080/01490400902837787
Li, M., Cai, L. a., Lehto, X. Y., & Huang, J. (Zhuowei). (2010). A Missing Link in Understanding Revisit Intention—The Role of Motivation and Image. Journal of Travel & Tourism Marketing, 27(4), 335–348. https://doi.org/10.1080/10548408.2010.481559
Lin, C. H. (2012). Effects of Cuisine Experience, Psychological Well-Being, and Self-Health Perception on the Revisit Intention of Hot Springs Tourists. Journal of Hospitality & Tourism Research, 38(2), 243–265. https://doi.org/10.1177/1096348012451460
Lin, Chung Hsien. (2013). Determinants of Revisit Intention to a Hot Springs Destination: Evidence from Taiwan. Asia Pacific Journal of Tourism Research, 18(3), 183–204. https://doi.org/10.1080/10941665.2011.640698
Ling, L. Q., Muhd Shahrim, A. K., & Mohhidin, O. (2010). Relationships Between Malaysian Food Image, Tourist Satisfaction and Behavioural Intention. World Applided Science Journal, 10, 164–171.
Mahadzirah, M., Ahmad Rusdi, A., & Safiek, M. (2012). Tourists’ Evaluations of Destination Image and Future Behavioural Intention: The Case of Malaysia. Journal of Management and Sustainability, 2(1), 181–189. https://doi.org/10.5539/jms.v2n1p181
Mohamad, M., Abdullah, A. R., Ali, A. M., & Yacob, R. (2013). Modelling the Relationships of Service Recovery Satisfaction, Destination Image and Post-Trip Behaviour Intention. International Business Research, 6(8), 113–120. https://doi.org/10.5539/ibr.v6n8p113
Mohammad, B. A. M. A. H. (2014). Examining Tourist ’ s Satisfaction , Loyalty and Intention to Revisit. Research Academy of Social Sciences, 2(6), 260–273.
Munir, S., Khatijah, O., & Azizul Yadi, Y. (2013). Tourist Satisfaction in Malaysia. International Journal of Business and Social Science, 4(5), 221–226.
Neal, J. D., Sirgy, M. J., & Uysal, M. (1999). The Role of Satisfaction with Leisure Travel/ Tourism Services and Experience in Satisfaction with Leisure Life and Overall Life. Jounal of Business Research, 44, 153–163.
Oliver, R. L. (1997). Satisfaction: A behavioral Perspective on the Consumer. McGraw-Hill.
Oppermann, M. (1999). Predicting Destination Choice: A Discussion of Destination Loyalty. Journal of Vacation Marketing, 5(1), 51–65.
Osti, L., Disegna, M., & Brida, J. G. (2012). Repeat Visits and Intentions to Revisit a Sporting Event and its Nearby Destinations. Journal of Vacation Marketing, 18(1), 31–42. https://doi.org/10.1177/1356766711428803
Phillips, W. J., Wolfe, K., Hodur, N., & Leistritz, F. L. (2013). Tourist Word of Mouth and Revisit Intentions to Rural Tourism Destinations: A Case of North Dakota,USA. International Journal of Tourism Research, 15, 93–104. https://doi.org/10.1002/jtr
Rahman, M. K. (2014). Motivating factors of Islamic Tourist’s Destination Loyalty : An Empirical Investigation in Malaysia. Journal of Tourism and Hospitality Management, 2(1), 63–77.
Reichheld, F. F., & Sasser, W. E. (1990). Zero, Defection: Quality Comes to Service. Harward Business Review, 68(1), 105–111.
Rittichainuwat, B. N., Qu, H., & Leong, J. K. (2003). The Colective Impacts of a Bundle of Travel Determinants. Journal of Hospitality & Tourism Research, 27(2), 217–236. https://doi.org/10.1177/1096348003251433
Rust, R. T., & Oliver, R. W. (1994). Notes and Comments : The Death of Advertising. Journal of Advertisng, 23(4), 71–77.
Şafakli, O. V., & Kutlay, K. (2016). Potential Multiplier Effect of Tourism Sector in Northern Cyprus. International Journal of Academic Research in Accounting, Finance and Management Sciences, 6(4), 44–51. https://doi.org/10.6007/IJARAFMS/v6-i4/2293
Shen, S. (2014). Intention to Revisit Traditional Folk Events : A Case Study of Qinhuai Lantern Festival , China. International Journal of Tourism Research, 16, 513–520. https://doi.org/10.1002/jtr
Stylos, N., Vassiliadis, C. a., Bellou, V., & Andronikidis, A. (2016). Destination Images, Holistic Images and Personal Normative Beliefs: Predictors of Intention to Revisit a Destination. Tourism Management, 53, 40–60. https://doi.org/10.1016/j.tourman.2015.09.006
Um, S., Chon, K., & Ro, Y. (2006). Antecedents of revisit intention. Annals of Tourism Research, 33(4), 1141–1158. https://doi.org/10.1016/j.annals.2006.06.003
Velazquez, B. M., Saura, I. G., & Molina, M. E. R. (2011). Conceptualizing and Measuring Loyalty: Towards a Conceptual Model of Tourist Loyalty Antecedents. Journal of Vacation Marketing, 17(1), 65–81. https://doi.org/10.1177/1356766710391450
Wang, B., Yang, Z., Han, F., & Shi, H. (2017). Car tourism in Xinjiang: The mediation effect of perceived value and tourist satisfaction on the relationship between destination image and loyalty. Sustainability (Switzerland), 9(1). https://doi.org/10.3390/su9010022
White, C. J. (2014). Ideal Standards and Attitude Formation : A Tourism Destination Perspective. International Journal of Tourism Research, 16, 441–449. https://doi.org/10.1002/jtr
Wong, I. A., King, Y., & Wan, P. (2015). A Systematic Approach to Scale Development in Tourist Shopping Satisfaction: Linking Destination Attributes and Shopping Experience. https://doi.org/10.1177/0047287512457263
Yoon, Y., & Uysal, M. (2005). An Examination of the Effects of Motivation and Satisfaction on Destination Loyalty: A Structural Model. Tourism Management, 26(1), 45–56. https://doi.org/10.1016/j.tourman.2003.08.016
Yuksel, A. (2000). Managing Customer Satisfaction and Retention : A Case of Tourist Destinations, Turkey. 7(2), 153–168.
Zaei, M. E., & Zaei, M. E. (2013). The Impacts of Tourism Industry on Host. European Journal of Tourism Hospitality and Research, 1(2), 12–21.
Published
2022-12-19
How to Cite
Suid, I. S., Muhammad, N., & Mohamed, A. E. (2022). DO REVISIT MATTERS? A REVIEW ON TOURISM DESTINATION PERSPECTIVE AND TOURIST SATISFACTION. Ecosia International Conference, 552-564. https://doi.org/10.32815/ecosia.vi.60
Section
Articles
Copyright (c) 2022 Intan Shafina Suid, Noraini Muhammad, Ahmad Edwin Mohamed
This work is licensed under a Creative Commons Attribution 4.0 International License.
