Smartsense Trolley System: A Case Study on Econsave Plaza Pandan Malim Among Employees and Customers
Keywords:
trolley, smart sence, efficiencyAbstract
Introduction/Main Objectives: This study examines the development and evaluation of the Smart Sense Trolley System, an Internet of Things (IoT)-based solution designed to address trolley loss, misplacement, and operational inefficiencies in retail environments.
Background Problems: Retail environments face persistent issues such as trolley theft, improper customer usage, substantial replacement costs, and labor inefficiencies in managing trolley assets.
Novelty: The novelty lies in the integration of an ESP32 microcontroller, GPS module, geofencing alerts, and Telegram-based notifications into a single IoT-enabled system for real-time trolley monitoring and perimeter control.
Research Methods: A mixed-method approach was employed. Quantitative data were collected from 52 respondents to assess acceptance and perceived effectiveness. Qualitative insights were gathered through interviews with supermarket managers.
Finding/Results: Quantitative findings showed high acceptance, with mean scores ranging from 4.29 to 4.48 across dimensions of usability, convenience, system quality, and operational impact. Qualitative findings confirmed persistent issues of theft, improper usage, and high replacement costs. Respondents affirmed the system's potential to reduce labor needs, enhance asset management, and improve the shopping experience. The system was deemed a practical and cost-efficient innovation aligned with national digitalization and sustainability goals.
Conclusion: The Smart Sense Trolley System significantly contributes to improving operational efficiency, supporting responsible resource management, and strengthening smart retail practices.
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Copyright (c) 2026 Shahrulnizam Bin Bakar, Hudaa Binti Mohd Shariza, Athiroh Izzati Binti Alfi Irwan, Nurul Hanis Binti Yazid, Danenthiri Ganesan
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